Verizon Session Border Controller Imiyalelo

Kuphelileview.

Le SLA ihlinzeka ngamamethrikhi okusebenza nezinhlinzeko zeSession Border Controller as a Service (SBCaaS). Le SLA inikezwa Amakhasimende asebenzisa i-Architecture egunyazwe i-Verizon ye-SBCaaS. Amagama anosonhlamvukazi angachazwanga lapha achazwe kokuthi Okunamathiselwe Kwesevisi Yekhasimende Le-SBCaaS.

Imethrikhi Yezinga Lesevisi ye-SBCaaS

Ithebula 2 SBCaaS SLA Metrics

Ipharamitha ye-SLA	Isilinganiso	Imethrikhi
Ukutholakala	Isibonelo Session Border Controller	100%
Isikhathi Sokulungisa (TTR)	Ukubuyiselwa kwesenzakalo seKhasimende se-SBCaaS Outage	90 Amaminithi
I-Proactive Outage Isaziso	Isikhathi Sokwazisa	15 Amaminithi

I-SBCaaS SLAs Ichaziwe

1. Ukutholakala. Ukutholakala inani lesikhathi Isicelo Sesilawuli Sesilawuli Sesikhathi sisebenza kahle phakathi nenyanga ethile. I-SBCaaS ithathwa ngokuthi “Iyatholakala” uma ingekho i-Outagkwenzekile kwathinta iKhasimende okuholele ekuvulweni kweThikithi Lenkinga.
   1. Ukubala. Ukutholakala yiphesentitagisikhathi lapho i-SBCaaS itholakala ngeKhasimende ngalinye (okungukuthi, alinayo i-Outage) phakathi neNyanga Yokukhokha enikeziwe, njengoba kusekelwe ku-Ou erekhodiwetagisikhathi kuThikithi Lenkinga ehambisanayo.
      Ukutholakala (%) = (
      Amaminithi Atholakalayo Ngenyanga Yokukhokha
      Inani lezinsuku enyangeni yokukhokha x amahora angama-24. x 60 amaminithi) x 100
   2. Isakhiwo Sesikweletu Namanani. Inyanga ngayinye leyo phesenti yokutholakalatagI-e ye-SBCaaS iwela esigabeni esihlobene nenani lekhredithi kuthebula elingezansi, Ikhasimende lizofaneleka ukuthola amaphesenti ahlobene esikweletu.tage we-MRC.
      Ithebula 3.1.2 I-Matrix Yokutholakala Kwesicelo
      

      Ukutholakala %		Ikhredithi (% ye-MRC)
      Kusuka	Kuya
      <100%	99.00%	10%
      98.99%	97.00%	15%
      96.99%	95.00%	25%
      94.99%	93.00%	35%
      92.99%	90.00%	50%
      Ngaphansi kuka-90.00%		100%

   3. Okungafakwanga. Ngokungeziwe Kokungabandakanyi Okujwayelekile okubalulwe eSigabeni 5 ngezansi, amasevisi afakwe isikhathi esingaphansi kwenyanga yekhalenda egcwele awafakiwe ku-SLA Yokutholakala Kwesicelo.
2. Isikhathi Sokulungisa (TTR). I-TTR isikhathi esithathayo ukuvala Ithikithi Lenkinga le-Outage ye-SBCaaS.
   1. Ukubala. Isikhathi se-TTR siqala lapho Ithikithi Lenkinga livulwa yi-Verizon noma Ikhasimende nge-Outage futhi iphetha lapho Ithikithi Lenkinga livaliwe noma kulandela ukulungiswa kwe-Outage.
   2. Isakhiwo Sesikweletu Namanani. Inyanga ngayinye lapho i-TTR ye-OutagIsigameko sesicelo siwela esigabeni esihlobene nenani lesikweletu kuthebula elingezansi, Ikhasimende lizofaneleka ukuthola ingxenye yekhredithi ehlobenetage ye-SBCaaS MRC. Okwesiboneloample, uma i-SBCaaS ithole i-Outage, ikhredithi izosekelwe ku-SBCaaS enyangeni esebenzayo, izikhathi ze-MRC, izikhathi zephesenti lekhredithitage ihlobene ne-Outage ukulungisa isikhathi.
      Ithebula 3.2.2 Isikhathi Sokulungisa (Sisebenza Esicelweni Ngasinye)

      Isikhathi Sokulungisa
      OutagIsikhathi Sokulungisa (Ngokwesigameko ngasinye)		Ikhredithi (% ye-MRC)
      0:90:00	3:59:59	5%
      4:00:00	5:59:59	10%
      6 Amahora Plus		15%

   3. Ukukhishwa. Ngokungeziwe Kokungabandakanyi Okujwayelekile okubalulwe eSigabeni 5 ngezansi, isikhathi se-TTR sesigameko asibandakanyi isikhathi Samathikithi Enkinga ahlotshaniswa namanethiwekhi noma ezinye izinsizakalo ezingezona ze-SBCaaS (isb, i-PSTN noma izinsizakalo ze-SIP Trunking).
3. I-Proactive Outage Isaziso. I-Proactive Outage Isaziso sizonikezwa endaweni eqokiwe yokuxhumana yeKhasimende phakathi kwemizuzu eyi-15 kusukela ekuqaleni kweNkathi Yokwaziswa, njengoba kuchazwe ngezansi. I-Verizon izohlinzeka ngenombolo yeThikithi Lenkinga nesimo sokuqala.
   1. Ukubala. "Isikhathi Sokwazisa" siqala ngokuvula Ithikithi Lenkinga le-Outage futhi iphetha lapho i-Verizon ithumele umlayezo endaweni yokuxhumana eqokiwe yeKhasimende.
   2. Isakhiwo Sesikweletu Namanani. Ikhasimende lifanelekile ukuthola ikhredithi elingana namaphesenti ayishumi (10%) e-MRC kusicelo ngasinye se-SBCaaS ebesine-Ou.tage kanye neKhasimende alaziswanga ngendlela efanele.
   3. Ukukhishwa. Ngokungeziwe Kokungabandakanyi Okujwayelekile okubalulwe eSigabeni 5 ngezansi, ukubambezeleka kwesikhathi okubangelwa ukungatholakali kwendawo yokuxhumana eqokiwe yeKhasimende ngenxa yolwazi lokuxhumana olungalungile noma esinye isizathu asifakiwe ku-Proactive Ou.tage Isaziso SLA.

Inqubo Yesicelo Sesikweletu

1. SLA Isicelo Isakhiwo. Amakhredithi awaqoqeki inyanga nenyanga. Uma udaba lwe-SLA ludlula izinsuku ezingu-30, imethrikhi ye-SLA izoqala kabusha inyanga ngayinye ilandelana. Isamba samaphesenti esikweletutage ezosetshenziswa ngokumelene nengqikithi ye-MRC Yesevisi ye-SBCaaS kukho konke ukwehluleka ukuhlangabezana nama-SLA phakathi nenyanga ngeke idlule u-100% wesamba se-MRC Yesevisi ye-SBCaaS yenyanga ethintekile. Idatha nezibalo ze-Verizon kuzosetshenziswa ukuze kutholwe ukuthi i-SLA igejiwe yini nokuthi ikhredithi ifuneka yini. I-Verizon izokhipha ikhredithi phakathi kwezinsuku ezingu-90 zesicelo seKhasimende uma inquma ukuthi ikhredithi ifuneka.
2. Inqubo Yesicelo Sesikweletu se-SLA. Ikhasimende liqedela izinyathelo ezimbili ukuze libe ne-Outaguyafaneleka ukuthola ikhredithi ye-SLA. Okokuqala Ithikithi Lenkinga lidinga ukuvulwa ukuze kuphenduleke izinkinga ze-SBCaaS ngesikhathi sokukhishwa. Okwesibili, isicelo esibhaliwe sekhredithi kufanele senziwe yiKhasimende koxhumana naye wethimba le-akhawunti yeKhasimende.
   1. Ukuvula Ithikithi Lenkinga. Ngokutholakala, i-TTR, ne-Proactive Outage Izaziso SLAs, i
      OutagIthikithi Lenkinga kufanele livulwe, kungaba yi-Verizon noma iKhasimende. Ithikithi Lenkinga liyarekhoda
      i-Outage.
   2. Ukuhambisa Isicelo Sesikweletu Sezinga Lesivumelwano Sesevisi
      1. Ukutholakala, Isikhathi Sokulungisa, kanye ne-Proactive Outage Isaziso SLA. Ikhasimende kufanele lenze isicelo ngokubhala (i-imeyili noma ngefeksi) Ethimbeni Le-akhawunti Yakwa-Verizon ukuze uthole ikhredithi zingakapheli izinsuku eziyi-15 zokuphela kwenyanga okufanele isikweletu se-SLA sikhokhelwe ngolwazi olulandelayo:
         • Idethi ye-Outagkwenzeka.
         • Inombolo yethikithi enenkinga ye-Ou ngayinyetage.
3. Umkhawulo Wesikhathi Sesikweletu Seleveli Yesivumelwano Sesevisi. Uma i-Verizon yehlulekile ukuhlangabezana ne-SLA efanayo izinyanga ezingu-3 zilandelana, Ikhasimende lingakhetha ukwenza lokhu:
   • Qhubeka nesevisi ye-SBCaaS enomkhawulo wezinyanga ezingu-6 zamakhredithi kunoma iyiphi i-SLA ngayinye phakathi nenkathi yezinyanga eziyishumi nambili.
   • Yekisa i-SBCaaS ngaphandle kwesikweletu ngaphandle kwezindleko ezitholwe ngaphambi kokuyekiswa.
     Ikhasimende kufanele lithumele isaziso esibhaliwe sokunqamula Ethimbeni Lalo Le-akhawunti Ye-Verizon zingakapheli izinsuku ezingu-30 ngemva kokuphela kwenyanga yesithathu noma elandelayo elandelanayo yokwehluleka kwe-Verizon ukuhlangabezana ne-SLA.

Okungafakwanga Okujwayelekile.

Okushiyelwe okulandelayo kusebenza kuwo wonke ama-SBCaaS SLAs:

• Ayikho i-SLA ezothathwa njengegejiwe ngenxa yanoma yisiphi isenzo noma ukweqiwa kweKhasimende, osonkontileka balo noma abathengisi, nanoma iyiphi enye inhlangano iKhasimende elilawula phezu kwayo noma elinelungelo lokulawula, okuhlanganisa ngaphandle komkhawulo.
• Ayikho i-SLA ezothathwa njengegejiwe ngenxa ye-Force Majeure, njengoba kuchazwe kuSivumelwano.
• Isikhathi se-SLA sizomiswa ukuze kulungiswe okuhleliwe yiKhasimende noma amabhizinisi ngaphansi kokuqondiswa noma ukulawula kweKhasimende.
• Ama-SLA atholakala kuphela kumadizayini we-SBCaaS agunyazwe i-Verizon.
• Isikhathi se-SLA sizomiswa ukuze silungiswe okuhleliwe yi-Verizon ngaphakathi kwamawindi okulungisa e-Verizon.
• Ayikho i-SLA ezothathwa njengegejiwe ngenxa yokuphelelwa yisikhathi kwe-SBCaaS ngaphambi kokuthi i-SBCaaS iphakame futhi ikhokhiswe.
• Isikhathi se-SLA sizomiswa ngenani lokubambezeleka kwesikhathi ngenxa Yesikhathi Sekhasimende.
• Ayikho i-SLA ezothathwa ngokuthi iphuthelwe Amathikithi Enkinga ahlobene nanoma yisiphi isenzo noma ukweqiwa kwanoma iyiphi inkampani yangaphandle.
• Ayikho i-SLA ezothathwa njengegejiwe ngenxa yezinguquko kunethiwekhi enconyiwe noma ukulungiselelwa kweseva, izinhlelo zokucisha noma zokudayela, noma i-TPUC ngaphandle kwesivumelwano sangaphambilini se-Verizon.
• Ayikho i-SLA ezothathwa njengegejiwe ngenxa yenethiwekhi noma ukufinyelela kwenethiwekhitage.
• Ayikho i-SLA ezothathwa njengegejiwe ngenxa yezinkinga ezithinta ukusebenza ezihlobene noma ezibangelwa (kodwa ezingakhawulelwe) kumadivayisi enethiwekhi akhohlakele, amagciwane, izikelemu, amadivayisi enethiwekhi angalungiselelwe kahle angaphethwe noma eminye imicimbi/amadivayisi anomthelela ngaphezu kobubanzi nokulawulwa kwe-Verizon.

Imigomo Nezincazelo

Imigomo Nezincazelo	Incazelo
Inyanga Yokukhokha	Isikhathi sesikhathi esisetshenziselwa i-invoyisi yanyanga zonke. Lokhu ngokuvamile okungenani izinsuku ezingu-30 kodwa kuqala ngemva kokuqala kwanoma iyiphi inyanga.
Isikhathi Sekhasimende	Isikhathi sidalwe noma sibangelwa okukodwa noma ngaphezulu kwalokhu okulandelayo: Ulwazi olungalungile noma olungaphelele olunikezwa yiKhasimende; I-Verizon noma umhlinzeki wesondlo ogunyazwe i-Verizon enqatshelwa ukufinyelela ezingxenyeni zesevisi lapho ukufinyelela kudingekile; noma Ukwehluleka noma ukwenqaba ukukhulula izingxenye zesevisi ukuze zihlolwe; noma Ukungatholakali kwekhasimende lapho kudingeka khona ukuze kuvalwe Ithikithi Lenkinga.
I-MRC	Isamba Senkokhiso Yanyanga Zonke Ephindelelayo yazo zonke izimo ze-SBCaaS iKhasimende elibhalisele kuzo.
I-NOC	Isikhungo sokusebenza kwenethiwekhi ye-Verizon
Outagama-e(ama)	Uma i-SBCaaS ingasebenzi ngaphakathi kwezikhungo zedatha ze-SBCaaS kangangokuthi umsebenzisi wokugcina Wekhasimende akanalo ikhono lokusebenzisa umsebenzi oyinhloko we-SBCaaS. Ukulahleka kwezici ezingazodwana ezingaphazamisi kabi umsebenzi oyinhloko wohlelo lokusebenza lwe-SBCaaS akuhlanganisi i-Ou.tage. Ukwengeza, uma isicelo se-SBCaaS sehluleka esikhungweni sedatha esingasanele okuholela ekubuyiselweni komsebenzi wohlelo lokusebenza kuwukuphela kwe-Ou.tagemcimbi, ngisho noma Ithikithi Lenkinga lihlala livuliwe ukuze kuqhutshekwe nokulungiswa, noma lihlala livuliwe Ngesikhathi Sekhasimende noma isimo sesikhathi sokulungisa.
I-SBCaaS	Isilawuli Somngcele Wesikhathi Njengesevisi
Ithikithi Lenkinga	Ithikithi livulwe ngaphakathi kwe-NOC ye-Verizon kusuka embikweni wangaphakathi we-Verizon noma umbiko weKhasimende oya e-Verizon we-Perceived Outage noma ukucekelwa phansi kwesevisi ye-SBCaaS.

Amadokhumenti / Izinsiza

verizon Session Session Controller Service [pdf] Iziyalezo Isevisi Yokulawula Umngcele Wesikhathi, Isevisi Yokulawula Umngcele, Isevisi Yokulawula, Isevisi

Izithenjwa

• Imaniwali yosebenzisayo