I-splashtop Remote Support User Guide

Ngayo, uzokwazi ukufinyelela noma imaphi amakhompyutha akho aphethwe noma yikuphi, nganoma yisiphi isikhathi (ngisho noma umsebenzisi engekho).
I-Splashtop Remote Support yonga isikhathi nemali yochwepheshe be-IT ngenxa yokuxhumana okuthembekile okukude, izici eziphezulu, kanye nenani eliphansi.

Ungenza kalula noma yimuphi umsebenzi we-IT wansuku zonke kumakhompyutha akho aphethwe ukude.

AMAPHUZU OMKHIQIZO

Ukufinyelela Okukude Kokusebenza Okuphezulu Kosekelo
- Awudingi ukuya kukhompuyutha yeklayenti lakho ukuze unikeze ukulungiswa noma ukusekela.
- I-Splashtop Remote Support inikwa amandla injini yokufinyelela kude ye-Splashtop esebenza kahle kakhulu, ukuze ukwazi ukufinyelela ukude noma imaphi amakhompyutha amaklayenti akho.
- Uma usuxhunyiwe, uzojabulela ukuxhumana okusheshayo ngekhwalithi ye-HD.

Ukufinyelela Kunoma iyiphi Idivayisi
- Ungafinyelela kumakhompyutha akho e-Windows ne-Mac kunoma iyiphi i-Windows, Mac, iOS, Android, kanye nedivayisi ye-Chromebook. Finyelela amadivayisi we-Android angagadiwe.
- Nikeza usekelo oluhanjelwe kude kumadivayisi e-Windows, Mac, iOS, Android, kanye ne-Chromebook.
Izici eziphezulu
- I-Splashtop Remote Support iza nezici eziphezulu ezidingekayo ukumboza amacala okusebenzisa ama-MSPs. Wonke amaphakheji afaka ochwepheshe abangakhawulelwe, amaseshini afanayo, namadivayisi okude nawo.
- Uzothola nezici zosekelo ezikude ezifana nokuhudula bese udedela File Dlulisela, Xoxa, Usekelo Lwe-Multi-to-Multi Monitor, Ukuphathwa Kwabasebenzisi, nokuningi.
- Uzozuza futhi kuzici ezengeziwe zokuqapha nokuphatha njengezaziso ezilungisekayo/Izenzo, Izibuyekezo zeWindows, Inventory yesistimu, Umyalo Okude, Izenzo ezi-1 ukuya kweziningi, Ukuphepha kwephoyinti lokugcina, nokuningi.
Inani Elingcono Kakhulu - Futhi Akukho Intengo Enyukayo
- I-Splashtop Remote Support iza ngentengo ephansi kakhulu uma iqhathaniswa nemikhiqizo encintisanayo. Okwesiboneloampfuthi, uzokonga kufika ku-80% uma ukhetha Usekelo Lwesilawuli kude se-Splashtop phezu kwe-LogMeIn Central.
- Ngokungafani neminye imikhiqizo yosekelo lwerimothi, lapho uthenga i-Splashtop intengo yakho ikhiyelwe ngaphakathi, okusho ukuthi awusoze wadinga ukukhokha okwengeziwe ngokuvuselela kwakho.
- Akukho ukukhuphuka kwentengo nge-Splashtop. Amakhasimende onga amakhulu, noma izinkulungwane zamadola ngonyaka ngokukhetha i-Splashtop. (bheka ukuqhathanisa kwethu okuphelele phakathi Splashtop vs LogMeIn Central).

UKUQALISA

Ungathenga iSplashtop Remote Support noma uqale isivivinyo samahhala sezinsuku eziyi-7 ku www.splashtop.com/remote-support.

Alikho ikhadi lesikweletu noma ukuzibophezela okudingekayo ukuze uqale isilingo sakho. Isilingo samahhala sikunikeza ukufinyelela okugcwele kuyo yonke into eyi-Splashtop
Ukusekelwa Okukude kufanele kunikeze, ukuze ukwazi ukuhlola wonke amathuluzi nezici.

Nansi indlela yokuqalisa ngokushesha:

Isinyathelo 1 - Dala i-Akhawunti yakho ye-Splashtop
- Uma uchofoza inkinobho ethi “Isivivinyo Samahhala” noma “Thenga Manje” ekhasini Losekelo Lwesilawuli kude se-Splashtop, uqondiswa ukuthi udale i-akhawunti yakho. Lesi sinyathelo sithatha imizuzu embalwa kuphela.

Isinyathelo sesi-2 – Faka uhlelo lokusebenza lwe-Splashtop Business kumadivayisi osuka kude nawo
- Faka uhlelo lokusebenza lwe-Splashtop Business kukhompuyutha noma idivayisi yeselula ozoyisebenzisa ukuze ufinyelele ikhompuyutha yakho yomsebenzi ukude. Uhlelo lokusebenza lwe-Splashtop luyatholakala IWindows, Mac, iOS, Android futhi Okuningi. Ungaphinde uye ku www.splashtop.com/app kukhompuyutha yakho noma idivayisi yeselula ukulanda uhlelo lokusebenza.

Isinyathelo sesi-3 – Faka i-Splashtop Streamer kumakhompyutha osuka kude nawo
- Ngena ngemvume https://my.splashtop.com futhi udale iphakheji lakho lokuphakela.
- Yabelana ngephakheji yokuphakela nabasebenzisi amakhompyutha abo okudingeka uwaphathe, ngokuthumela isixhumanisi noma ngokulanda isifaki sakho sangokwezifiso Sokukhipha Okulula ukuze usikhiphe noma usifake mathupha.
- Uma i-streamer ifakiwe futhi iqalwa, ikhompuyutha izofinyeleleka kuwe.
Isinyathelo 4 - Xhuma
- Ngena ngemvume ku-akhawunti yakho ye-Splashtop kuhlelo lokusebenza lwe-Splashtop Business. Khetha ikhompuyutha ofuna ukuyikhiphela ukude ukuze uyixhume.
- Uma udinga noma yiluphi usizo noma unemibuzo, bheka yethu Ngisize Ngimise isihloko noma FAQ.

AMAPHUZU ENZANZAKALO

Ukufinyelela Okukude Okusheshayo
- I-Splashtop Remote Support isebenzisa injini efanayo esebenza kahle kakhulu enika amandla imikhiqizo yethu yabathengi ewina umklomelo esetshenziswa izigidi. Jabulela ikhwalithi ye-HD nokuxhumeka okusheshayo.
Izici
- Ukufinyelela Okungenamkhawulo - Ochwepheshe abangakhawulelwe, amaseshini afanayo, namadivayisi okukude nawo. Zama ukufinyelela kunoma iyiphi idivayisi yakho
- Ukusekelwa Okubanzi Kwedivayisi - Finyelela kuzo zonke iziteshi zakho zokusebenza ze-Windows, amaseva e-Windows, nama-Mac kusuka kunoma iyiphi i-Windows, Mac, iOS, noma idivayisi ye-Android, kanye nakunoma yisiphi isiphequluli se-Chrome noma i-Chromebook. Finyelela ku-Android ne-Chromebook ngesisakazi se-Android.
- Hudula-uwisa File Dlulisa - Hudula files phakathi kwamakhompyutha ukuze uwadlulise ngokushesha esuka kwenye ikhompyutha aye kwenye. (Okokufundisa)
- Ukuphrinta kwesilawuli kude - Phrinta files kusuka kukhompuyutha yakho ekude kuphrinta yakho yasendaweni. (Okokufundisa)
- Ukuvuka Okukude - Vusa ikhompuyutha yakho ukude uma nje enye ikhompuyutha kunethiwekhi efanayo isivuliwe. (Okokufundisa)
- Qalisa kabusha isilawuli kude - Qala kabusha ikhompuyutha osuka kuyo futhi uxhume ngokuzenzakalelayo nekhompyutha uma ikhanya futhi. (Okokufundisa)
- Ukuqoshwa Kweseshini - Sebenzisa inkinobho Yokurekhoda Isikrini efasiteleni lakho lokufinyelela kude ukuze uqale futhi uyeke ukurekhoda. Konke okurekhodiwe kugcinwa kukhompuyutha yangakini. (Okokufundisa)
- Xoxa - Thumela futhi wamukele imilayezo kukhompuyutha eyirimothi. Kungenziwa ngenkathi useseshini noma ungekho kuseshini ekude. (Okokufundisa)
- Usekelo Lwe-Multi-to-Multi Monitor - View izikrini eziningi ze-endcomputer kuzikrini zakho eziningi. (Okokufundisa)
- Abasebenzisi ababili bangakwazi ukukude kukhompyutha eyodwa - Uma abantu ababili bedinga ukufinyelela kukhompuyutha efanayo ngesikhathi esisodwa, ungakwenza lokho!
- Yabelana ngedeskithophu yakho - Sakaza ideskithophu yakho ye-Windows ku viewImodi -kuphela ngokusebenzisa elula web isixhumanisi esingaba viewed cishe kunoma iyiphi web isiphequluli. Akukho ukulanda kohlelo lokusebenza noma i-plug-in edingekayo. (Okokufundisa)
- Uhambele ukwesekwa - Finyelela ikhompuyutha ye-Windows ne-Mac yomsebenzisi ngekhodi yeseshini enamadijithi angu-9 ukuze uthole usekelo olufunekayo.
- Ukuphepha Okuqinile - Wonke amaseshini akude avikelwe nge-TLS kanye ne-256-bit AES encryption.
- Sebenzisa futhi Uphathe i-Bitdefender Antivirus - Thenga, sebenzisa, futhi uphathe Amathuluzi Okuvikela e-Bitdefender Antimalware kumakhompyutha akho aphethwe kusukela ngaphakathi Kosekelo Lwesilawuli kude se-Splashtop. View isimo sokuvikela, isikhathi sokugcina sokuskena, isibalo sezinsongo, nokuningi. (Okokufundisa)

Ukuphathwa komsebenzisi nokuhlanganisa

Mema abasebenzisi futhi usethe izindima zabo nezimvume zokufinyelela. Vumela ukufinyelela kumakhompyutha athile. Hlela amakhompuyutha akho abe ngamaqembu ukuze wenze ukuthola nokuyiphatha kube lula kakhulu. Sifake izici ezimbalwa zokuphatha zabasebenzisi ukuze ukwazi ukuphatha ukuthi ubani ongafinyelela ukuthi imaphi amakhompyutha:

Mema abasebenzisi. (Okokufundisa)
Hlela abasebenzisi bakho namakhompyutha abe ngamaqembu. (Okokufundisa)
Setha izimvume zokufinyelela zabasebenzisi namaqembu. (Okokufundisa)
Sebenzisa izingodo ukuze ulandelele izikhathi, file ukudluliselwa, nomlando wokuxhuma. (Okokufundisa)

Izici Zokuqapha Nokuphatha

Ngokungeziwe ekusekelweni okukude, uzothola futhi izici ezihlukahlukene eziwusizo zokuqapha nezici zokuphatha!

Izexwayiso/Izenzo Ezilungisekayo - Setha izexwayiso zokuqapha isimo sekhompyutha, ukufakwa kwesofthiwe, ukusetshenziswa kwememori, nokuningi. Thola izexwayiso nge-Splashtop web ikhonsoli kanye/noma nge-imeyili. (Okokufundisa)
Ukuvuselelwa kweWindows - Sebenzisa izici zokuphatha i-Windows Update ukuze uqinisekise ukuthi amakhompyutha akho ahlala esesimweni. (Okokufundisa)
Inventory yesistimu - Sebenzisa Hlola Inventory ukuthatha isifinyezo solwazi lokusungula lwesistimu ye-Windows noma ye-Mac. Ungakwazi ukuqhathanisa izifinyezo noma view ilogi yokushintsha ukuze ubone izinguquko. (Okokufundisa)

Izingodo Zomcimbi - Thola ukufinyelela okusheshayo kulogi lomcimbi we-Windows ngokuchofoza isithonjana segiya eduze kwekhompyutha ku web ikhonsoli. Asikho isidingo sokukhipha isilawuli kude kukhompuyutha ukuze view nokuxazulula inkinga. (Okokufundisa)
Izaziso Zemicimbi Ye-Windows - Qaphela amalogi omcimbi we-Windows ngokusetha izexwayiso. Isexwayiso sikhiqizwa uma inqubo yefayela lokungena ifana nezibangeli ezibekwe umlawuli. (Okokufundisa)
Umyalo wesilawuli kude - Thumela imiyalo kumyalo womyalo wekhompuyutha ekude ngemuva. Ungasebenzisa ulayini womyalo noma imiyalo yetheminali. Iyatholakala ku-Windows naku-Mac. (Okokufundisa)

Izenzo ezi-1 kuya kweziningi - Yenza lula ukuphathwa kwephoyinti lokuphela ngokwenza ngokushesha noma ukuhlela imisebenzi kumaphoyinti okugcina amaningi ngesikhathi esisodwa. Kufaka phakathi ukuthunyelwa ngobuningi, umyalo wesilawuli kude, ukwenziwa kombhalo, ukuqalisa kabusha kwesistimu, nezibuyekezo ze-Windows. Iyatholakala ku-Windows naku-Mac. (Okokufundisa)
I-Android Engagadiwe + Ukufinyelela kwe-Chromebook - Isilawuli kude kumadivayisi e-Android kufaka phakathi ama-smartphones, amaphilisi, amadivayisi aqinile, i-POS, ama-kiosks, namabhokisi aphezulu (Okokufundisa). Sebenzisa i-Android streamer ukuze ufinyelele kuma-Chromebook. (Okokufundisa)
Isimo Sokuphepha se-Endpoint - View isimo sokuvikela se-endpoint samakhompyutha e-Windows asebenzisa i-Bitdefender, i-Windows Defender, i-Kaspersky, nokuningi. Qinisekisa ukuthi izindawo zakho zokugcina zivikelekile.

Nika amandla Ukufinyelela Kukude Komsebenzisi - Dala ama-akhawunti omsebenzisi wokugcina afika kwangu-50 futhi unikeze labo basebenzisi ukufinyelela bekude kumakhompyutha abo aphethwe ngaphansi kwe-akhawunti yakho. Ngicela, uma udinga ukwengeza okwengeziwe Xhumana nathi.

AMAQINISO NGOKUSHESHA

Intengo yokusekela okukude kwe-Splashtop

Bona amanani Amaphakheji aqala kumakhompyutha angama-25 anochwepheshe abangenamkhawulo Amaphakheji aqala kumakhompyutha angama-25 anochwepheshe abangenamkhawulo

Izici zifaka:

Amaseshini afanayo angenamkhawulo
Ukufinyelela okukude okusheshayo
Ukwesekwa okungagadiwe
Ubekhona ukwesekwa
Ukuphepha kwendawo yokugcina (ongakukhetha)
File dlulisa (okuhlanganisa Hudula bese Uwisa)
Ukuphrinta kwesilawuli kude
Xoxa
Ukuvuka kwesilawuli kude
Qalisa kabusha isilawuli kude
Ukuqoshwa kweseshini
I-Multi-monitor
Usekelo lwezobuchwepheshe olubalulekile
Izexwayiso/izenzo ezilungisekayo
Izibuyekezo zeWindows
Inventory yesistimu
Izingodo zomcimbi
Izexwayiso zemicimbi ye-Windows
Umyalo wesilawuli kude
Ukuqalisa kabusha okuhleliwe
Ukufinyelela kwe-Android okungagadiwe
Ukufinyelela kude kuma-Chromebook
1-kuya-kwabaningi
Nika amandla ukufinyelela okukude komsebenzisi wokugcina ... nokuningi

Thenga ku-inthanethi ku- www.splashtop.com/remote-support
UHLU LWESICI ESINEZINI

Izidingo Zesistimu

Izidingo Zeklayenti
- I-iPad / iPad mini / iPad Pro / iPhone / iPod Touch:
  - I-iOS 7.1 noma entsha (kuhlanganise ne-iOS 11)
  - Amathebulethi e-Android / amafoni we-Android
  - I-Android 3.0 noma entsha
- IWindows:
  - Windows 10, 8, 7, XP
  - I-1G RAM
  - IDirectX 9.0 noma entsha
  - Atom, Pentium-M, noma okungcono
- Mac
  - I-Mac OS 10.7 noma entsha
Izidingo zokusakaza
- IWindows:
  - Windows 10, 8, 7, XP, and Windows Server 2019, 2016, 2012, 2008, 2003
- Mac
  - I-Mac OS 10.7 noma entsha
  - I-1.6 GHz dual-core noma i-CPU engcono
  - I-1G RAM

Mayelana ne-Splashtop

Indlunkulu yakhe eSan Jose, eCalifornia, futhi yasungulwa ngo-2006.
I-Splashtop iletha ukufinyelela okukude kwenani elingcono kakhulu, ukusekela okukude, nezixazululo zokubonisa isikrini.
Izixazululo zokufinyelela kude ze-Splashtop zisetshenziswa amashumi ezinkulungwane zamabhizinisi kanye nabasebenzisi abangaphezu kwezigidi ezingu-30 kumaseshini angaphezu kwezigidi ezingu-800.

Imibuzo Evame Ukubuzwa

Q: Yini efakiwe kumaphakheji wamanani we-Splashtop Remote Support?
- A: Amaphakheji aqala kumakhompyutha angu-25 anochwepheshe abangenamkhawulo. Izici zifaka phakathi izikhathi ezingenamkhawulo, izexwayiso/izenzo ezilungisekayo, ukwesekwa okungagadiwe, ukufinyelela okukude okusheshayo, ukuvuselelwa kweWindows, ukuphepha kwe-endpoint (kuyakhetheka), i-inventory yesistimu, izingodo zomcimbi, izexwayiso zemicimbi ye-Windows, file ukudlulisa, ukuphrinta ukude, xoxa, umyalo wesilawuli kude, ukuqalisa kabusha okuhleliwe, ukufinyelela kwe-Android okungagadiwe, ukuvuka kwesilawuli kude, ukuqalisa kabusha kwesilawuli kude, nokurekhoda kweseshini.

Oxhumana naye

Ukuthengisa kwe-Splashtop - 1.408.886.7177 noma sales@splashtop.com.
Ukusekelwa kwe-Splashtop - 1.408.610.1631 noma Splashtop.com/support.

Amadokhumenti / Izinsiza

Ukusekela Okukude kwe-splashtop [pdf] Umhlahlandlela Womsebenzisi
Ukusekelwa Okukude, Ukusekela

Izithenjwa

Imaniwali yosebenzisayo

Ukusekela Okukude kwe-splashtop

ULWAZI LOMKHIQIZO