Amamojula we-SEMTECH XR80 Gateways kanye nomhlahlandlela womsebenzisi wama-SIM

Uma umkhiqizo ungaphandle kwewaranti evamile, imvume yokukhokha izinsizakalo ezingezona iwaranti ingase idingeke
Hlola isimo sewaranti yomkhiqizo ku Isihloli Sewaranti

Inqubo yokugunyazwa kwe-RMA:

Ikesi/Inombolo Yethikithi: Inombolo ehlukile izokwenziwa lapho kuxhunywana nosekelo lwe-SWI.

Inombolo ye-RMA: Uma ukuxazulula inkinga kungasebenzi, inombolo ye-RMA izokwabelwa ukubuyiselwa.

Indlela Yokubuyisela Umkhiqizo:

Landela imiyalelo yokuthumela enikeziwe lapho uthola inombolo ye-RMA ukuze ubuyisele umkhiqizo ukuze uhlolwe futhi ulungiswe.

I-Sierra Wireless (Imikhiqizo) Inqubo Yokubuyisela Iwaranti Yokulungisa

Lo mbhalo unikeza isiqondiso sendlela yokucela ukulungiswa komkhiqizo we-SWI (Sierra Wireless Inc.). Ukugeleza kwenqubo yokulungisa empeleni imi kanje:

1. Kufanele unqume ukuthi inkinga iyaqhubeka yini ngemva kokwenza ukusetha kabusha kwasembonini nokusebenzisa noma yiziphi izibuyekezo ze-firmware ezisalindile.
2. Xhumana nosekelo lwe-SWI ukuze ucele i-RMA (Buyisela Ukugunyazwa Kwempahla). Usekelo lobuchwepheshe lwe-SWI luzokhipha inombolo yecala futhi lungaxhumana nawe ukuze lunqume ukuthi inkinga ingalungiswa yini ukude noma uma kudingeka i-RMA.
3. Uma umkhiqizo kufanele ubuyiselwe ukuze uhlolwe futhi ulungiswe, uzothola inombolo ye-RMA kanye nemiyalelo yokuthumela.
4. Lapho lithola umkhiqizo, iwaranti ye-SWI kanye nethimba lokulungisa lizokwenza ukuxilonga futhi libuyisele umkhiqizo wangempela wokukhanda/wokwenza kabusha noma omunye.

Ngaphambi kokuthi Uqale

I-SWI ingakusiza kangcono uma unolwazi olulandelayo ngaphambi kokuqala inqubo ye-RMA:

Igama lakho (Uma umele inkampani, sicela unikeze negama lenkampani).
Ikheli lakho lokuthumela elibuyayo.

Imininingwane yakho yokuxhumana njengegama, ucingo, ifeksi, ne-imeyili.
Igama lemodeli yomkhiqizo kanye nenombolo ye-serial (okungukuthi, i-FSN noma iHost FSN njll.); futhi

Incazelo enemininingwane yezinkinga noma izinkinga zenombolo ngayinye ye-serial.

Singase singakwazi ukuqhubeka nesicelo sakho uma singenalo ulwazi oludingekayo.

Uyicela kanjani i-RMA

I-Sierra Wireless inikeza izinketho ezintathu zokuthi ucele i-RMA uma udinga ukubuyisela umkhiqizo ukuze ulungiswe iwaranti: web, i-imeyili kanye nefoni. Ungaphinda ucele i-RMA yomkhiqizo ongasakhaviwe yiwaranti evamile ngemvume yokukhokha izinsizakalo ezingezona iwaranti, i-SWI ingase yamukele noma ingasamukeli izicelo ezingezona iwaranti. Ungahlola isimo sewaranti yomkhiqizo ku http://csm.sierrawireless.com/warrantychecker.aspx

Qaphela: Ngaphambi kokucela i-RMA, sicela uqinisekise ukuthi ukusetha kabusha kwefekthri kwenziwe, futhi i-firmware noma izibuyekezo zesofthiwe zisetshenziswa njengoba kunconywe i-SWI.

I-imeyili:
Ungathumela i-imeyili ekhelini le-imeyili elilandelayo:

repairs@sierrawireless.com
Sicela uqinisekise ukuthi ufaka imininingwane engxenyeni ethi Ngaphambi kokuthi Uqale, ngenhla.

Webindawo:
Ungacela i-RMA ngokulandelayo web ikheli:
https://www.sierrawireless.com/support/#/RepairandWarranty
Uzothola isaziso se-imeyili esinethikithi lecala lakho # ngokushesha lapho uthumela isicelo sakho esiku-inthanethi. Ungalindela ukuthola izimpendulo ezivela kusekelo lobuchwepheshe noma inombolo esemthethweni ye-RMA zingakapheli izinsuku zebhizinisi ezingu-2-3.

Ucingo:
Ungashayela inombolo yamahhala 1-877-687-7795 ukufinyelela isikhungo sokusekela lobuchwepheshe se-SWI
(inketho 2) noma Iwaranti & Ukubuyisela (inketho 3 – ivoyisimeyili).

Abahlaziyi bosekelo lobuchwepheshe be-SWI abanolwazi bazokusiza ukuthi uxazulule/uhlonze inkinga yezobuchwepheshe, uqoqe lonke ulwazi futhi ubhekane nesicelo sakho. Uma i-RMA idingeka, uzothola isaziso se-imeyili esine-RMA# kanye nemiyalelo yokuthumela phakathi kwezinsuku zebhizinisi ezingu-2-3.

Inqubo yokugunyazwa kwe-RMA

Ikesi/Inombolo Yethikithi
Ikesi/inombolo yethikithi izokwenziwa ngemuva kokuthi uxhumane nathi usebenzisa enye yezindlela ezingenhla. Sisebenzisa le nombolo ukuze sikuhlonze futhi silandelele isicelo sakho ngaphambi kokukunikeza inombolo ye-RMA. Kuye ngohlobo lwenkinga oyibikile, ithimba lethu losekelo lobuchwepheshe lingase lixhumane nawe ngaphambi kokukhishwa kwe-RMA ukuzama ukuxazulula inkinga ngocingo.

Inombolo ye-RMA
Izinkinga zomkhiqizo esingeke sikwazi ukuzixazulula ngempumelelo noma ukuzixilonga sikude ngosekelo lwefoni noma i-imeyili izonikezwa i-RMA. Kulokhu, sizokwabela inombolo ye-RMA eyingqayizivele (uhlamvu olulodwa olulandelwa amadijithi ayisikhombisa) ngokusekelwe olwazini olusesigabeni/inombolo yethikithi. Ungasebenzisa ikheli le-imeyili lokuxhumana le-RMA nenombolo ye-RMA ukuze uhlole isimo se-RMA ku https://csm.sierrawireless.com/WarrantyChecker.aspx

Ungawubuyisela kanjani umkhiqizo

Uma inombolo ye-RMA isikhishiwe, uzothola imiyalelo nge-imeyili yokuthumela umkhiqizo emuva ku-SWI. Landela le miyalo ukuze ugweme ukubambezeleka noma ukwenqatshwa.

Ngaphambi kokuthi ubuyisele umkhiqizo e-Sierra Wireless, sicela:

Susa zonke izici, izinsiza, izinsiza zikagesi, izingxenye, izinketho, imikhiqizo yezinkampani zangaphandle, izinguquko, nezinanyathiselwa ezingekho ngaphansi kwesevisi yesiqinisekiso.
Qinisekisa ukuthi iyunithi ebuyisiwe ayinakulimala ngokomzimba noma tampukwenza iphutha.
Qinisekisa ukuthi umkhiqizo awunazo izibopho ezingokomthetho noma imikhawulo evimbela ukushintshaniswa kwawo.
Qinisekisa ukuthi umkhiqizo ususiwe ekubhalisweni kunoma iyiphi inkampani yenethiwekhi noma abahlinzeki.
Yenza isipele noma uvikele zonke izinhlelo, idatha, nokunye okungaphatheki okungase kulahleke uma iyunithi ebuyisiwe ishintshwa.

Inqubo Yokulungisa Iwaranti ye-RMA

Sicela uqinisekise ukuthi sithola umkhiqizo wakho zingakapheli izinsuku ezingu-30 zokukhishwa kwe-RMA ukuze sigcine ukwesekwa kwakho kuqala.

1. I-SWI izokwenza ukuhlola okubonakalayo lapho ithola umkhiqizo.
Uma kunqunywa ukuthi umkhiqizo ulimale ngokomzimba, uzothola ifomu lokugunyaza isilinganiso sezindleko zomkhiqizo oshintshwayo. Uma wenqaba inkokhiso, i-SWI izokumema ukuthi ubuyise umkhiqizo noma ugunyaze ukuthi uchithwe esikhungweni sesevisi se-SWI.
2. I-SWI izokwenza izivivinyo ezigcwele zokusebenza kumkhiqizo.
a. Uma umkhiqizo udlula zonke izivivinyo zethu eziqinile, uzokhokhiswa izinsizakalo zokuxilonga futhi ubuyisele ukuthunyelwa.
b. Esimeni lapho i-SWI ithola ukwehluleka kokusebenza ngesikhathi sokuhlolwa:
i. Umkhiqizo ungase ulungiswe noma ufakwe esikhundleni seyunithi entsha sha noma eyakhiwe kabusha engasebenzisa izingxenye ezivuselelwe zekhwalithi nokusebenza okufanayo. Noma yimuphi umkhiqizo oshintshwayo ohlinzekwa yi-SWI uzoba onomsebenzi ofanayo noma ophakeme.
ii. I-SWI ingase ibuyisele intengo yokuthenga yomkhiqizo. Intengo yokuthenga izoba inani elikhokhwe ku-invoyisi noma ibhili elivela kumsabalalisi, noma inani lentengo lomkhiqizo othengwe ngokuqondile e-Sierra Wireless.

Qaphela: Ngemikhiqizo ethengwe kuMsabalalisi, udinga ukuthintana noMsabalalisi ngokuqondile ngesaziso esibhaliwe esivela ku-SWI ukuze uthole imbuyiselo yayo.

3. I-SWI isebenzisa i-firmware noma izibuyekezo zesofthiwe zomkhiqizo noma amayunithi ashintshayo.
4. I-SWI ithumela umkhiqizo olungisiwe noma okushintshayo emuva kuwe. Uzothola isaziso se-imeyili esinenombolo yokuthumela ngenjongo yokulandelela.
Lapho i-SWI ikuthumela imikhiqizo ekhandiwe ikubuyisela kuwe, Ishidi Lokulungisa umkhiqizo lizofakwa ebhokisini lokuthumela, kanye nolwazi olulandelayo:

Igama lakho;
Imininingwane yakho yokuxhumana (igama lokuxhumana, ifoni, i-imeyili) kanye nekheli lokuthumela elibuyisela;
Inombolo ye-RMA;
Imodeli;
Inombolo ye-FSN noma inombolo yokumiselela;

Isimo sewaranti;
Okwenziwe kuyunithi ngayinye.

Iwaranti ye-RMA kanye Nezinqubomgomo Zokulungisa

Inqubomgomo Yokulungisa

Wonke amakhasimende kufanele athole inombolo ye-RMA ngaphambi kokuthumela umkhiqizo wawo ku-SWI.
Noma yimuphi umkhiqizo otholwe ngaphandle kwenombolo ye-RMA noma ngaphandle kokulandela imiyalelo yokuthumela ungahle ubambezeleke noma unqatshwe.

I-SWI ilindele ukuthola ukuthunyelwa kwe-RMA phakathi kwezinsuku ezingu-30 zokukhishwa kwe-RMA, noma yikuphi ukubambezeleka kungase kubangele ukukhanselwa kwe-RMA. Ukuthunyelwa okutholwe ngemva kwezinsuku ezingu-30 kungase kulahlekelwe ukubaluleka kwakho kokucubungula, okubangele izikhathi ezinde zokushintsha. Kwezinye izimo, kungase kudingeke ucele inombolo entsha ye-RMA.
I-SWI ayiwakhuthazi amakhasimende ukuthi athumele izesekeli ngaphandle uma ecelwe ngokuqondile.
I-SWI ayishintshi noma ibuyise izesekeli futhi ayinasibopho ngezinto ezilahlekile noma ezingekho.

I-RAF (Ifomu Lokugunyaza Isilinganiso Sokulungisa) lensizakalo Engesona Isiqinisekiso ithunyelwa kuwe uma umkhiqizo unqunywa njengokuphuma Kwesiqinisekiso, i-SWI ikhipha i-RMA kuphela ngemva kokuba usugunyaze izindleko. Izindleko zangempela zingase zibe ngaphansi kwenani elilinganiselwe, lapho i-SWI izokubuyisela khona umehluko.
Esimeni lapho kudingeka inkokhiso engatholwanga phutha, i-SWI izogcina umkhiqizo wakho kuze kube yilapho inkokhelo yakho ephelele yazo zonke izindleko zokuxilongwa. Uma ungazange ufune umkhiqizo wakho futhi ukhokhe zonke izindleko okufanele uzikhokhe zingakapheli izinsuku ezingamashumi ayisithupha ngemva kokwaziswa yi-SWI ukuthi umkhiqizo wakho uhloliwe, i-SWI izokumema ukuthi ulande umkhiqizo futhi wamukele ukulethwa komkhiqizo ukuze uthole ukukhokhelwa kwezindleko. .
Esimeni lapho umkhiqizo ungasebenzi phakathi nenyanga yokuqala ngemva kosuku lokuthenga, uthathwa njengofile lapho ufika. I-SWI izosebenzisa imizamo engcono kakhulu ukuhlinzeka ngomkhiqizo omusha oshintshwayo.

Umkhiqizo oshintshwayo we-RMA uzophatha ilungelo lewaranti evela kumkhiqizo wokuqala.
Esimeni lapho i-SWI ikuthumelela okushintshile kusenesikhathi, umkhiqizo oshintshwayo ngeke ube ngaphansi kwewaranti kuze kube umkhiqizo wangempela wamukelwe kwa-SWI.
I-SWI inikeza umkhiqizo olungisiwe noma oshintshiwe isikhathi esiyizinsuku ezingamashumi ayisishiyagalolunye (90) noma ingxenye esele yeNkathi Yesiqinisekiso sokuqala, kuye ngokuthi yikuphi okukhulu.

Inqubomgomo Yesiqinisekiso

Sicela ubheke Imibandela Nemibandela Yewaranti lapha: https://www.sierrawireless.com/legal/terms/

FAQ

Umbuzo: Ngingasibheka kanjani isimo se-RMA yami?

A: Ungahlola isimo se-RMA yakho usebenzisa ikheli le-imeyili lokuxhumana le-RMA kanye nenombolo ye-RMA kokuthi
https://csm.sierrawireless.com/WarrantyChecker.aspx

Amadokhumenti / Izinsiza

Amamojula we-SEMTECH XR80 Gateways nama-SIM [pdf] Umhlahlandlela Womsebenzisi
Amamojula we-XR80 Gateways nama-SIM, i-XR80, ama-Gateways Modules nama-SIM, amamojula nama-SIM

Izithenjwa

Imaniwali yosebenzisayo

Amamojula we-SEMTECH XR80 Gateways nama-SIM

Imininingwane:

Ngaphambi kokuthi Uqale:

Indlela yokucela i-RMA: