I-RingCentral Cloud ukuxhumana
Ulwazi Lomkhiqizo
Umkhiqizo okuxoxwa ngawo kubhukwana lomsebenzisi inkundla yezokuxhumana yamafu ehlinzekwe ngabakwa-RingCentral.com. Le nkundla ihlose ukwenza lula ukusebenzisana kwedijithali kuwo wonke umjikelezo wempilo yamakhasimende embonini yomshwalense. Inikeza uhla lwezici ezihlanganisa ucingo, ingxoxo, umhlangano wevidiyo, file-ukwabelana namakhono okuhlela amadokhumenti, nokusebenza kwesikhungo sokuxhumana. Inkundla ivumela abanikazi bamapholisi ukuthi baxhumane nezinkampani zomshwalense ngokusebenzisa iziteshi ezahlukahlukene njengemiyalezo yombhalo, ama-imeyili, izingcingo zezwi, inkundla yezokuxhumana, ama-chatbots, nezinketho zokuzisiza.
Imiyalo yokusetshenziswa komkhiqizo
Kwenze kube lula ukuxhumana nomshwalense:
Kusukela ekuqaleni kobudlelwane bomnikazi wepholisi nomshwalense, kufanele kube lula ukuxhumana nenkampani. Inkundla yezokuxhumana yamafu inikeza ukuguquguquka ekuxhumaneni nabashwalensi ngokusebenzisa iziteshi ezithandwayo. Abasebenzisi bangasebenzisa:
- Imiyalezo yombhalo
- Ama-imeyili
- Izingcingo zezwi
- Izinkundla zokuxhumana
- Ama-Chatbots
- Izinketho zokuzisiza
Thuthukisa ukusebenzisana kwangaphakathi ukuze uthole isevisi yamakhasimende engcono:
Inkundla yezokuxhumana yamafu iphinde inikeze izinzuzo zangaphakathi kubadayisi bomshwalense ngokuvumela ukusebenzisana okungenazihibe phakathi kwabasebenzi, okuholela ekuzizwiseni okuthuthukisiwe komnikazi wenqubomgomo. Ukuthuthukisa isevisi yamakhasimende, izinyathelo ezilandelayo zingathathwa:
- Hlukanisa izisele phakathi kweminyango: Khuthaza ukuxhumana nokusebenzisana phakathi kwamaqembu ahlukene enhlanganweni.
- Exampisimo: U-Lori ushayela i-ejenti yakhe yomshwalense kuye file isicelo ngemuva kwengozi yemoto. Umenzeli angakwazi ukufinyelela kalula ozakwabo kweminye iminyango, njengomnyango wezimangalo zomshwalense wezimoto noma umnyango obhala ngaphansi, ukuze athole ulwazi oludingekayo futhi anikeze impendulo ebanzi embuzweni othize ka-Lori.
Ukuxhumana kwamafu: Ukuzibandakanya kwedijithali kuwo wonke umjikelezo wokuphila wekhasimende lomshwalense
Isingeniso
Today’s consumers are accustomed to digital purchasing experiences with no friction. They’ve been using services such as Amazon and Netflix for years. Yet, insurance companies tend to use traditional methods to sell their services and communicate with policyholders.
Lo mhlahlandlela uhlola isidingo sezinkampani zomshwalense ukuze ziqhube ukusebenzelana kwedijithali kuwo wonke umjikelezo wempilo yamakhasimende futhi uchaza ukuthi inkundla yezokuxhumana yamafu ingasiza kanjani.
Imboni yomshwalense isempambanweni yezindlela
Lapho abantu bezwa inkulumo ethi “imboni yomshwalense,” amagama athi “digital” nelithi “kugxile kumakhasimende” awavamile ukufika engqondweni. Ngokombiko we-ACSI Finance, Insurance, and Health Care Report 2019-2020, umkhakha womshwalense uyaqhubeka nokubona ukwehla kokwaneliseka kwamakhasimende unyaka nonyaka, futhi cishe amaphesenti angama-90 amafemu alinganisela ukulahlekelwa kwe-ASCI ngo-2020.ample, ezithendeni zokwehla kwango-2019 ngamaphesenti angu-2.5 ekulahlekeni kwe-ASCI, amaphuzu ekwaneliseka komshwalense we-P&C ehle amaphesenti angeziwe angu-1.3 ngo-2020. Iminyaka eminingi, imboni yomshwalense ilethe ulwazi oluncane kune-stellar lomnikazi wepholisi ngoba bekungekho ukuncintisana okwanele. , futhi abathengi babengenawo amandla anele okukhuluma. Akusenjalo; abanikazi bezinqubomgomo banezinketho, futhi abesabi ukwabelana ngemibono yabo ezinkundleni zokuxhumana uma benolwazi olubi. Abanikazi bezinqubomgomo namuhla nabo bajwayele ukuzizwisa ngedijithali kwezinye izici zempilo yabo. Ba-oda imikhiqizo ku-inthanethi futhi bakhethe ukuthi yini abangayibuka ngokusekelwe ezinjini zokuncoma. Kuyabamangaza futhi kuyabacasula ukuthi izinkampani zomshwalense azinikezi ulwazi olufanayo lwedijithali.
Abadayisi bomshwalense bangakukhulisa kanjani ukubandakanyeka kwedijithali kuwo wonke umjikelezo wempilo wabanikazi bepholisi?
Impendulo ilele ekuxhumaneni kwamafu, ukusebenzisana, kanye nezinkundla zokubandakanya amakhasimende. Le nkundla edidiyelwe ifaka phakathi ucingo, ingxoxo, inkomfa ngevidiyo, file-ukwabelana namandla okuhlela amadokhumenti, kanye nokusebenza kwesikhungo sokuxhumana konke ngesixazululo esisodwa. Abanikazi bezinqubomgomo bangaxhumana nezinkampani zomshwalense ngeziteshi abazithandayo, okuhlanganisa imilayezo yombhalo, ama-imeyili, izingcingo zezwi, inkundla yezokuxhumana, ama-chatbots, noma izinketho zokuzisiza wena.
QAPHELA: Nansi indlela ongasebenzisa ngayo inkundla yezokuxhumana yamafu kuwo wonke umjikelezo wempilo womnikazi wepholisi:
- Kwenze kube lula ukuxhumana nomshwalense
- Thuthukisa ukusebenzisana kwangaphakathi ukuze uthole isevisi yamakhasimende engcono
- Thola okuphelele view yomnikazi wepholisi nokuhlanganiswa kwezicelo zebhizinisi
- Nika amandla amakhono okuzisiza
- Sheshisa inqubo yezimangalo
Kwenze kube lula ukuxhumana nomshwalense
Kusukela ekuqaleni kobudlelwane bomnikazi wepholisi nomshwalense, kufanele kube lula ukuxhumana nenkampani.
Inkundla yezokuxhumana yamafu inika abangaba amakhasimende kanye nabanikazi bamapholisi bamanje ukuguquguquka kokuxhumana nabashwalensi ngesiteshi abasithandayo. Bangasebenzisa:
- Amakholi efoni
- Izinkundla zokuxhumana
- Xoxa
- Ingqungquthela yevidiyo
- I-SMS
Thuthukisa ukusebenzisana kwangaphakathi ukuze uthole isevisi yamakhasimende engcono
Izinkundla zokuxhumana zamafu zinezinzuzo zangaphakathi kubadayisi bomshwalense, futhi. Ivumela abasebenzi ukuthi bahlanganyele ngaphandle komthungo, okuholela ekuzizwiseni okungcono komnikazi wepholisi.
Iminyango ezinkampanini zomshwalense ivamise ukusebenza ezinqolobaneni. Ngisho noma umnikazi wepholisi engaba nomshwalense wezimoto nowekhaya enefemu efanayo, amaqembu amabili angase angaxhumani kahle kakhulu. Izinkundla zokuxhumana zamafu zenza kube lula ukuthi amaqembu enhlanganweni yonke ahlanganyele.
Sizofanekisa nge-example: U-Lori ushayela i-ejenti yakhe yomshwalense kuye file isicelo ngemuva kwengozi yemoto. Uphinde abe nomshwalense wekhaya nomshwalense ofanayo, ombeka kwisaphulelo esiphezulu kanye nesigaba sokwethembeka. Umenzeli obamba ucingo lwakhe akanaso isiqiniseko sokuthi awuphendule kanjani umbuzo oqondile ka-Lori, kodwa uyazi ukuthi angakwazi ukuxhumana kalula nozakwabo ophikweni lwezimangalo zomshwalense wezimoto. umnyango wangaphansi.
Umenzeli ekugcineni uxhuma u-Lori nomsebenzi womnyango wezimangalo, okwazi ukusiza u-Lori ngenkinga yakhe. Ngokusebenzisa inkundla yezokuxhumana yamafu, umenzeli uyakwazi ukuxhumana ngokushesha nomuntu ongakwazi ukuxazulula inkinga ka-Lori ngenkathi u-Lori esasocingweni. Leli zinga lenkonzo lihlaba umxhwele u-Lori, owabe esehlanganyela okuhlangenwe nakho kwakhe okuhle nabangane nomndeni. Ubudlelwano bakhe nenkampani yomshwalense buyaqina futhi usengumnikazi wamapholisi othembekile.
Thola okuphelele view yomnikazi wepholisi nokuhlanganiswa kwezicelo zebhizinisi
Abaphathi bepholisi bangaphezu nje kwezinombolo. Bangabantu abanemisebenzi, amakhaya, izimoto, nemindeni. Lapho bexhumana nezinkampani zabo zomshwalense, bafuna isisebenzi abasebenzelana naso siqonde sonke isimo sabo, hhayi nje ingxenye encane yempilo yabo ehlobene nesicelo senkokhelo.
Izinkundla zokuxhumana zamafu zihlanganisa nezinhlelo zokusebenza zebhizinisi ezifana nama-CRM, aqukethe ulwazi mayelana nomlando wekhasimende nefemu nolunye ulwazi olubalulekile. Lokhu kuhlanganiswa kusiza izinkampani zomshwalense zigweme ukushaya abanikazi bamapholisi ukusuka kwesinye isisebenzi kuye kwesinye kuze kutholakale umuntu ojwayelene nomlando womnikazi wepholisi.
Ukwengeza, lokhu kuhlanganiswa kungaba yindlela yokuthengisa ngokuphambanayo abanikazi bamapholisi imikhiqizo emisha namasevisi. Okwesiboneloampfuthi, uma umnikazi wepholisi amukela ingane entsha emndenini, sekuyisikhathi sokuthi lowo muntu acabangele umshwalense wempilo.
Nika amandla amakhono okuzisiza
Isici esibalulekile sokuzibandakanya kwedijithali amandla okuzenzela wena. Abaphathi bepholisi bathanda ukukwazi ukuthola ulwazi ngokwabo ngaphambi kokuba baphendukele esikhungweni sokuxhumana. Eposini le I-CIOApplications.com UJeremy Pope, uMqondisi Omkhulu we-Consumer & Policy Services for Citizens Property Insurance Corporation uyaphawula mayelana nendlela yokuzisiza: “Abathengi manje bafuna izinkonzo ezinjengokulethwa kwamadokhumenti nge-elekthronikhi, izinguquko zemikhiqizo yesikhathi sangempela, ukufaka izicelo ze-inthanethi, namandla evidiyo nezingxoxo. .”
Ucwaningo lugqamisa ukubaluleka kwamakhono okuzisiza kubadayisi bomshwalensi: umbiko we-PwC wangoJuni 2020 uveze ukuthi u-41% wabanikazi bamapholisi ababenenkinga nomshwalense wabo uthe kungenzeka bashintshe abathwali abanamakhono angcono edijithali (okuhlanganisa ukuzisiza).
Sheshisa inqubo yezimangalo
Okunye okukhalwa kakhulu ngabanikazi bamapholisi ngemboni yomshwalense ukuthi kuthatha isikhathi eside ukuthi izinkampani zicubungule izimangalo. Ukulahlekelwa okuphelele kwesimangalo somshwalense wezimoto kungathatha ubuncane benyanga. Lapho abanikazi bamapholisi file izimangalo ngenxa yenhlekelele yemvelo, kungathatha izinyanga ngaphambi kokuba babone inqubekelaphambili kuzo file, ngoba abadayisi bomshwalense bavame ukubhekana nokusalela emuva kwezicelo ezifanayo.
Izinkundla zokuxhumana zamafu zingasheshisa inqubo yezimangalo. Ifaka umzila ohlakaniphile oxhuma ngokuzenzakalela abanikazi bezinqubomgomo nomuntu omele ofaneleka kakhulu ukuphatha isimangalo ocingweni lokuqala futhi kamuva nesilungisi sezimangalo esinikezwe udaba lwabo. Lokho konga isikhathi somnikazi wepholisi kanye nemali yomshwalense.
Khulisa ukusebenzelana kwedijithali kubanikazi benqubomgomo ngenkundla yezokuxhumana yamafu ye-RingCentral
Abahlinzeki bomshwalense bangadalela abanikazi benqubomgomo okuhlangenwe nakho kwedijithali ngenkundla yezokuxhumana yamafu ye-RingCentral. Isixazululo sokuxhumana somshwalense esivikelekile sivumela abanikazi bamapholisi ukuthi baxhumane nezinkampani zomshwalense ngokusebenzisa isiteshi abasithandayo. Iphinde ithuthukise ukusebenzisana kwangaphakathi ukuze isebenze kahle kakhulu kanye nolwazi olungcono lwamakhasimende. Ukuze ufunde kabanzi thola idemo. Funda kabanzi mayelana ne-RingCentral yezinsizakalo zezezimali ku- ringcentral.com/financial-services.
Ukuze uthole ulwazi olwengeziwe, sicela uthinte omele abathengisi. Sivakashele ku ringcentral.com/financial-services noma shayela 844-569-2989.
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I-RingCentral Cloud ukuxhumana [pdf] Umhlahlandlela Womsebenzisi Ukuxhumana Kwamafu, Ifu, Ukuxhumana |