Spectrum Cloud Calling Portal

Imininingwane

• Igama Lomkhiqizo: Cloud Calling USER GUIDE V1.1
• Inguqulo Eshicilelwe: 1.1
• Webindawo: Enterprise.spectrum.com
• Ucingo: 866-477-1386
• I-imeyili: enterpriseinfo@charter.com

Ukuqalisa

About the Cloud Calling Poral

• Ingosi ye-Spectrum Business Cloud Calling ivikelekile web-isevisi esekelwe eyenza kube lula ukugibela kanye nenqubo yokuhlinzeka ngomqashi ibe ukuhamba komsebenzi okukodwa okungaphathwa izisebenzi ezingezona ezobuchwepheshe. Ingosi inikezela ngenkundla esheshayo, ethembekile, nenwebekayo ukuze uhlinzeke, uphathe, futhi usekele uhlu lwezinombolo zocingo lwakho.
• Uma kwenzeka i-outage, sebenzisa uhlelo lwenhlekelele ukuze udlulisele noma iyiphi isethi yezinombolo ku-PSTN ezingeni lenkampani yenethiwekhi ukuze kuqinisekiswe ukuphothulwa kwezingcingo. Ungasebenzisa futhi izibalo ukuze ubone amathrendi evolumu yekholi yansuku zonke neviki kanye ne-MOS nezibalo ze-jitter.
• Ukufinyelela kuphothali nakho kukuhlinzeka ngamakhono engeziwe okusesha nokucwaninga.

Izilaleli
Lo mbhalo wenzelwe abasebenzi abazofinyelela ingosi ye-E911 Location Plus ukuze:

• Move Telephone numbers to the Teams Admin Center
• Manage Disaster Plans
• View izibalo

Access and login to the Portal
Ukufinyelela Ingosi Yokufona Kwamafu kunikezwa ngoxhumano lwe-inthanethi oluphephile nge- web isiphequluli. Lapho umlawuli we-akhawunti yakho elungisa i-akhawunti yakho, uzothunyelelwa i-imeyili yokwamukela enesixhumanisi sokufinyelela iphothali. Bonke abasebenzisi badinga i-ID yomsebenzisi ehlukile kanye nenhlanganisela yephasiwedi ukuze bafinyelele ingosi. Uzonikezwa igama lomsebenzisi lokuqala futhi utshelwe ukuthi usethe iphasiwedi yakho lapho ungena kuqala.

Application requirements and settings

• Izilungiselelo zokubonisa: For best results, we recommend that you set your display to a minimum resolution of 1680 by 1050 pixels.
• Izilungiselelo zesiphequluli: The Cloud Calling portal is designed for use with most modern browsers, including Internet Explorer, Edge, Chrome, Firefox and Safari

For consistent results while using the application, the following settings should be used:

• JavaScript should be enabled
• Cookies should be enabled

Qaphela: Amagama ayimfihlo azwela kakhulu.

Ukungena ngemvume kokuqala

• From the welcome email, click the link provided to complete your account setup. Set the password, as shown in Figure 1 below.
• Qaphela: The account setup link will expire after 24 hours. Qaphela: if you use Single Sign On (SSO), going forward, you will only be able to sign in with SSO unless you reset your password.

How to validate your tenant and configure Operator Connect
Uzofaka i-app ye-Microsoft iPILOT. Lolu hlelo lokusebenza lusiza ukuqinisekisa ngokuzenzakalela futhi lulungiselele umqashi wakho. Uzodinga ukunikeza uhlelo lokusebenza izimvume ezifanele ukuze lenze okuzenzakalelayo.

1. Sign in to The Portal using SSO or your credentials.
   If this is your first time signing in to The Portal, you will go through a quick introduction walkthrough.
2. Go to Settings > Integration.
3. Select MSTEAMS Validate Tenant.
4. In the App Based Authentication section, select Click here to activate. KUBALULEKILE: When activating, you must authenticate as a Global Administrator in the tenant configuring Operator Connect.
5. This will start the installation of the new app. Click Accept to install the app.
6. The Microsoft iPILOT app requires the Teams Administrator role to validate and configure Operator Connect successfully.
   • Go to Azure Active Directory > Roles & Admins and select Roles & Admins (you may need to select Show More to see a full menu.)
   • Under Administrative roles, search for Teams Administrator. Select the checkbox for Teams Administrator.
   • Click Add assignments and then search for the iPILOT app. Confirm the App ID is 0c88dfb3-a8b1-419d-b6fb-0956cdd5790d.
   • Select the iPILOT app and click Add.
7. Go back to The Portal. You should see the VALIDATED statuses for each region once successfully configured.
   Usukulungele ukuqala ukunikeza izinombolo zabasebenzisi namasevisi okuhlola.

Dashboard/Analytics

The Dashboard displays analytics and gives a visual display of the following:

• Call Volume
• Ukulahlekelwa Kwephakethe
• Jitter
• MOS Scores
• Call Volume

How to Add, Edit, or Remove System Admins

Add a system admin user

1. Go to Manage > System Admins.
2. Chofoza Engeza Okusha.
3. The Create new System Admin screen displays.
4. Enter the user’s information and select their roles and permissions.
5. Chofoza Londoloza.
6. The user receives an email with login instructions.

How to edit a system admin user

1. Go to Manage > System Admins
2. Chofoza isithonjana Hlela.
3. The Edit system admin screen displays.
4. Make any needed changes and click Save.

How to remove a system admin user

1. Go to Manage > System Admins.
2. Turn off the user’s status.
3. The user cannot log in until you turn their status back on.

How to Assign numbers to Users

Ungakwazi ukunikeza izinombolo kuphothali ukuze uziphushele esikhungweni sakho sokuphatha se-Microsoft Teams.

Ngaphambi kokuthi uqale
Abasebenzisi kufanele banikezwe amalayisense afanele ukuze bawanikeze ngempumelelo. Funda kabanzi ku-Microsoft Teams Voice Licensing Guide.

How to Provision Users

1. Go to Orders > Microsoft Teams > Voice Provisioning > Provision Users or use the quick link.
2. Select the checkbox for the numbers you want to manage. You can provision numbers of the same type simultaneously.
3. Enter the User Principal Name (email address) for the number and click the check mark to save.
4. In the Action drop-down, select Provision > User.
5. Chofoza okuthi Faka.
6. The validation screen displays. Verify the Status is Available to provision. Click Next.
7. Click on phone number, select the address, and click assign.
8. Chofoza Thumela.

The numbers display in your phone number inventory in the Microsoft Teams admin center and are associated with the selected user. You can manage the numbers in The Portal > Inventory > Microsoft Teams > Assigned Users.

Assign numbers to Auto Attendants or Call Queues

Isifinyezo
An Auto Attendant (AA) combines pre-recorded messages or text-to-speech technology, allowing users to access information and complete tasks without a live agent. Auto Attendants are sometimes called Interactive Voice Response (IVR).

Set up an Auto Attendant to support:

• Custom menus and call trees
• Transferring calls to call queues, human operators, or other Auto Attendants
• Scheduled special messages for after-hours or holidays

A Call Queue (CQ), sometimes called a Hunt Group, is a method of ringing multiple users for certain types of calls.

Ngaphambi kokuthi uqale

• An Auto Attendant requires a resource account.
  • Assign a unique number to each resource account.
  • Assign the resource account to your Auto Attendant in the Teams admin center.
• Each resource account needs a Microsoft Teams Phone Resource Account license.
• Each resource account must be created in the Teams admin center (not the Microsoft 365 admin center).
• Learn more about Auto Attendant Supported Languages

How to Assign Numbers to AA or Call Queues

1. Go to Orders > Microsoft Teams > Provision Users. Or use the quick link.
2. Select the checkbox for the phone number you want to assign.
3. In the User Principal Name column, select the drop-down to view all licensed accounts within your tenant.
   • If the UPN is missing, type it in using the Enter manually option.
4. In the action drop-down, select Provision > AA & CQ.
5. Click Apply to assign the number.
6. The number will now be removed from the Provision users page and can be managed from the Inventory.

Ulwazi Olwengeziwe

• Set up an Auto Attendant –
• Small Organization Set up an Auto Attendant –
• Large Organization Microsoft Teams Call Queues

How to Unassign Numbers

1. Go to Inventory > Microsoft Teams > Assigned Users or use the quick link.
2. The Manage Assign User page displays. Select the checkbox next to the number(s) you want to unassigned.
3. In the Action dropdown, select Provisioning > Unassign. Click Apply.
   • It can take 5-15 minutes to unassign fully.

Ikhasi lokuqinisekisa lizovela libonisa izinombolo ongazinikezi. I(izi)nombolo zizobuyela ekhasini elithi Phatha Umsebenzisi Wokuhlinzeka ukuze uthole ukuphathwa okwengeziwe.

Uhlelo Lwezinhlekelele Seluphelileview

Isifinyezo
Uma kwenzeka i-outage, misa uhlelo lwenhlekelele lokudlulisela ku-PSTN ezingeni lenkampani yenethiwekhi kunoma iyiphi isethi yezinombolo. Ungasetha amapulani amaningi ngokususelwe kokuhlukiletage criteria.

Create a disaster plan

1. Go to Inventory > select your UC solution > Disaster Plan.
2. Click Add new.
3. Enter the disaster plan details.
   • Select the Region the plan applies to.
   • Enter a Plan Name.
   • Select the number type the plan applies to.
4. Chofoza Londoloza.
5. The disaster plan is created.

Add Numbers to a Disaster Plan

Isifinyezo
Uma kwenzeka i-outage, misa uhlelo lwenhlekelele lokudlulisela ku-PSTN ezingeni lenkampani yenethiwekhi kunoma iyiphi isethi yezinombolo. Ungasetha amapulani amaningi ngokususelwe kokuhlukiletage criteria.

Add numbers to a disaster plan

1. Go to Inventory > select your UC solution > DID or Toll-free or use the quick link.
2. Select the checkbox for the numbers you want to manage.
3. In the Action drop-down, select Call Forward Disaster Plan > Add.
4. Chofoza okuthi Faka.
5. The validation screen displays. Click Next.
6. Select the disaster plan you would like to apply to the selected numbers. If you don’t have a disaster plan yet, you can create and name one now.
7. Enter the number you want to forward the selected numbers to when the disaster plan is active.
8. Click Submit to add the numbers to the disaster plan.
   
9. The selected numbers will be forwarded to the identified forward number when the disaster plan is active.

Bulk add numbers to a disaster plan

Isifinyezo
Layisha ngobuningi noma engeza izinombolo ngobuningi ohlelweni olukhona lwenhlekelele.

Ngaphambi kokuthi uqale

• You must have already created the disaster plan you want to upload numbers to.
• The Forward To numbers must be unique when bulk uploading numbers to a disaster plan.

Bulk upload numbers

1. Go to Inventory > select your UC solution > Disaster Plan.
2. Khetha View izinombolo.
3. Click Import numbers.
4. The Import Numbers screen displays.
5. Follow the instructions on the screen to download the Microsoft Excel template, enter your numbers, and upload the numbers to the disaster plan.
6. The number validation screen displays. Click Submit.
7. The numbers are uploaded to the disaster plan.

Enable a disaster plan

Isifinyezo
Nika amandla uhlelo lwenhlekelele ukuze uhambise izinombolo kabusha usebenzisa uhlelo olulungiselelwe kusengaphambili uma kwenzeka kuba ne-outage.

Ngaphambi kokuthi uqale
A disaster plan can take 5 – 10 minutes to fully enable. Once completed, the status changes from DISASTER PLAN IN PROCESS to ENABLED. It can take an additional few minutes to complete routing on the network.

How to enable a disaster plan

1. Go to Inventory > select your UC solution > Disaster Plan.
2. Select the checkbox for the disaster plan you want to enable.
3. In the Action drop-down, select Disaster Plan > Execute Plan.
4. Chofoza okuthi Faka.
5. The disaster plan is enabled. Numbers added to the disaster plan will forward according to the plan settings.

Disable a disaster plan

Isifinyezo
Khubaza uhlelo lwenhlekelele ukuze ubuyisele izinombolo emzileni wazo ojwayelekile.

How to disable a disaster plan

1. Go to Inventory > select your UC solution > Disaster Plan.
   
2. Select the checkbox for the disaster plan you want to disable.
3. In the Action drop-down, select Disaster Plan > Revert Plan.
4. Chofoza okuthi Faka.
5. The disaster plan is disabled. Numbers return to their normal routing.

• Enterprise.spectrum.com 
• 866-477-1386
• enterpriseinfo@charter.com

imibuzo ejwayelekile ukubuzwa

How do I troubleshoot login issues?

If you encounter login problems, please ensure that you are using the correct credentials and check your internet connection.

Can I add multiple numbers to a single user?

Yes, you can assign multiple numbers to a single user following the steps outlined in section 5 of the user guide.

Amadokhumenti / Izinsiza

Spectrum Cloud Calling Portal [pdf] Umhlahlandlela Womsebenzisi I-V1, V1.1, V1.1PLUS, Iphothali Yokushaya Ngefu, Iphothali Yokushaya, Iphothali

Izithenjwa

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